Cancel By Text Message
We have a new "text to cancel" service to help reduce wastage of appointments. This is active 24 hours daily, every day of the week, for the price of a standard text message (no premium charge applies). If we have your correct, up to date mobile number you will receive a confirmation/reminder of any appointment you have booked with us. If you no longer require the appointment simply reply to the message with the word CANCEL and the system will cancel it for you. No more hanging on the telephone to cancel.
Other Ways To Cancel
If you don't wish to text the surgery, you can always speak to our reception team in person or by telephone. They will be happy to cancel your appointment and rebook it for a time convenient to you. Please be patient when telephoning the practice, lines can be very busy and it make take time to get to your position in the call qeue.
If you are registered for online service access you can cancel you appointments via https://patient.emisaccess.co.uk